Northmark provides janitorial service and commercial property maintenance to property management companies in Fargo, West Fargo and Moorhead. Each building gets its own written scope, certificates of insurance are issued per property, supervisors score every site on a recurring schedule, and one account contact handles your whole portfolio. The result is consistent standards across buildings and reporting you can pass to owners.
What property managers need from a cleaning vendor
A property manager is not buying cleaning for themselves. They are buying it on behalf of owners and for the benefit of tenants, and they answer to both. That changes what matters:
- Tenant satisfaction. Common-area cleanliness is one of the most visible signs of how a building is run. Restroom and lobby complaints reach the manager first.
- Owner reporting. Owners want evidence that the money they spend on services is producing results.
- Compliance. Every vendor needs current insurance certificates naming the right entities, often one per property.
- Consistency. A manager with eight buildings cannot manage eight different standards and eight vendors.
- Responsiveness. When a tenant reports a problem, the manager needs a vendor who fixes it the same day and confirms it.
Northmark's operating model was designed around these needs.
How we serve property management portfolios
One scope format, many buildings
Each building has its own scope, built from a walkthrough, but every scope uses the same format and the same QA rubric. That lets you compare buildings side by side and spot the one that needs attention. See multi-site janitorial.
Certificates per property
We issue certificates of insurance per property and per owner entity, with additional insured wording where your management agreement requires it. Northmark is insured and bonded.
Site-level QA reporting
Supervisors walk each building on a recurring schedule and score it against its scope. You receive results by site, including open items and correction dates. See our quality assurance program.
Tenant issue handling
When a tenant reports a problem, you send it to your Northmark contact once. We log it, fix it and confirm with you. Repeated issues trigger a scope or staffing review rather than repeated apologies.
Cleaning and upkeep together
Many managers combine janitorial service with commercial property maintenance: condition walkthroughs, general upkeep and reports on items that need your trades. Our cleaning teams log issues they see during visits, so problems reach you earlier.
Building types in a typical portfolio
| Building type | Typical scope focus |
|---|---|
| Multi-tenant office | Lobbies, elevators, corridors, common restrooms, optional tenant suites |
| Multifamily common areas | Entries, mailrooms, hallways, stairwells, fitness rooms, community rooms |
| Retail centers | Common corridors, restrooms, entries, glass |
| Medical office buildings | Common areas plus optional tenant clinic suites (medical offices) |
| Flex and light industrial | Office areas, shared restrooms, entries |
Owner-ready documentation
Owners increasingly expect evidence. We can provide:
- Written scopes per building
- Supervisor inspection scores and trends
- Issue logs with resolution dates
- Property condition reports with photos
- Roof and site imagery from our aerial inspection service
That documentation helps at budget time, during owner reviews and at lease renewals.
Market context
The Fargo–Moorhead metro had about 269,500 residents in 2025, according to Census estimates, and Cass and Clay counties held about 7,300 employer establishments in 2023. Growth means new commercial and multifamily buildings entering management, and more tenants who expect consistent service. Portfolio managers who standardize vendors early find it easier to scale.
Getting started
We usually start with one or two buildings, walk them with you, write scopes and run a first month of service with close QA. Once you are comfortable, we scope the rest of the portfolio. Our property manager janitorial checklist helps you set expectations for any vendor.
Frequently asked questions
Can you provide insurance certificates for each property?
Yes. We issue certificates per property and per owner entity, with additional insured wording where required.
Do you report inspection results by building?
Yes. Supervisor QA results are reported by site, so you can compare buildings and share results with owners.
Can you clean tenant suites as well as common areas?
Yes. Tenant suites can be added to a building's scope, either billed through management or contracted directly with tenants.
Do you handle maintenance as well as cleaning?
Yes. Many property managers combine janitorial service with commercial property maintenance under one contact.
Sources
Published · Updated · Northmark Facility Services.