This page answers the questions commercial buyers ask Northmark Facility Services most often: what we do, where we work, how we handle security and quality, how pricing works and how to get started. Each answer is short and direct, with a link if you want more detail. If your question is not here, call (701) 561-6324 or email contact@northmarkfacilityservices.com.
About Northmark
What does Northmark Facility Services do?
Northmark provides commercial cleaning and janitorial service, commercial property maintenance, and aerial drone inspection and documentation for commercial facilities. See our services.
Where is Northmark based?
Northmark Facility Services LLC is based in Fargo, North Dakota.
What areas does Northmark serve?
We serve commercial facilities in Fargo and West Fargo, North Dakota, and Moorhead, Minnesota. See locations.
Does Northmark clean homes?
No. Northmark serves commercial facilities only.
Is Northmark the same as Northmark Property Services?
No. Northmark Facility Services LLC is a Fargo company and is not affiliated with similarly named companies elsewhere. See about Northmark.
Services
What is included in commercial janitorial service?
Typically trash and recycling removal, restroom cleaning, breakroom cleaning, dusting, vacuuming, hard-floor mopping and entry care, done to a written scope. See what is included in janitorial service.
What is the difference between janitorial service and commercial cleaning?
Janitorial service usually means routine recurring cleaning, while commercial cleaning is the broader umbrella term. See janitorial vs commercial cleaning.
Do you clean medical and dental offices?
Yes. We clean patient-facing and staff areas with privacy-trained staff, and agree clinical boundaries in writing. See medical offices.
Do you clean warehouses and industrial facilities?
Yes. We clean office wings, restrooms, locker rooms, breakrooms and designated floor areas around shifts and under your safety rules. See warehouses and distribution.
What does commercial property maintenance include?
Scheduled condition walkthroughs, general upkeep tasks agreed in the scope, and written reporting. Work that requires a licensed trade is reported to you for your contractors. See commercial property maintenance.
What can your drone inspections document?
Roofs, hail and storm damage, facades, parking lots and sites, construction progress, and lease start and end condition. See aerial inspection and documentation.
Do you offer post-construction cleaning, floor stripping or snow removal?
No. We focus on recurring janitorial service, property maintenance and aerial documentation, and we will tell you honestly when a request falls outside our scope.
Security and trust
Are your cleaners background-checked?
Yes. Every team member is background-checked before receiving access to a client building. See background-checked staff.
Is Northmark insured and bonded?
Yes. Certificates of insurance are available on request. See insured and bonded.
How do you protect our keys and alarm codes?
Credentials are assigned to specific team members and logged, lost credentials are reported immediately, and every visit ends with a lock-up check. See security and access control.
Will the same people clean our building?
Yes. Accounts have assigned team members, and you are told about any changes.
Is your drone pilot FAA-authorized?
Yes. Aerial missions are flown by a remote pilot holding an FAA Part 107 remote pilot certificate.
Quality
How do you make sure the work gets done?
Every visit follows a written checklist, and supervisors inspect and score the work through scheduled QA walkthroughs. See our quality assurance program.
What happens if something is missed?
Report it to your account contact. We log it, correct it, confirm the fix with you and address the cause.
Can we see inspection results?
Yes. Clients can review supervisor walkthrough results and open items, and are welcome to join walkthroughs.
Pricing and contracts
How much does commercial cleaning cost?
It depends on square footage, frequency, restroom count, floor types and scope. We price from a walkthrough. See commercial cleaning cost in Fargo.
Why do you need a walkthrough before quoting?
Buildings of the same size can need very different amounts of work. A walkthrough produces an accurate, honest proposal. See facility walkthrough.
Is the walkthrough free?
Yes. The walkthrough and written proposal are free and carry no obligation.
Do you require long-term contracts?
Contract terms are agreed in each proposal. Our guide to janitorial contract terms explains what to look for in any cleaning agreement.
Are cleaning services taxed differently in Moorhead?
Minnesota taxes certain building cleaning and maintenance services, while North Dakota generally does not. Moorhead invoices reflect applicable Minnesota tax.
Getting started
How quickly can you start?
Once the scope, access procedures and start date are agreed, we can usually begin quickly. If you are switching vendors, we plan around your current notice period. See switching janitorial companies.
What should we prepare for the walkthrough?
A floor plan if you have one, your current scope if switching, a list of problem areas and any vendor requirements such as insurance limits.
How do I contact Northmark?
Call (701) 561-6324, email contact@northmarkfacilityservices.com or book an appointment. See contact.
Are you hiring?
See our careers page for current opportunities.
Published · Northmark Facility Services.