Northmark provides janitorial service for multi-tenant office buildings in Fargo, West Fargo and Moorhead. We clean lobbies, elevators, corridors, common restrooms, stairwells and shared amenities to a building-wide standard, and we can clean individual tenant suites under the same program, billed through management or contracted directly with tenants. One team, one scope format, one QA program and one contact keep the building consistent.
The challenge of a shared building
A multi-tenant office building is several businesses under one roof, each with its own hours, expectations and sensitivities, plus common areas everyone shares. Cleaning problems in these buildings usually come from fragmentation:
- Management hires one vendor for common areas while tenants hire others for suites, so three or four crews hold keys to the same building.
- Standards vary between floors, and the lobby looks great while a tenant's corridor does not.
- Nobody owns the gaps. Who cleans the shared kitchen on floor three? Who handles the conference center?
- Complaints go to the property manager, who has to sort out which vendor is responsible.
A single program for the whole building
Northmark can serve the entire building under one program:
| Component | What we provide |
|---|---|
| Common areas | Lobby, entries, elevators, corridors, stairwells, common restrooms, shared kitchens, conference centers, fitness rooms |
| Tenant suites (optional) | Suite-specific scopes for any tenant that wants them, with their own security rules |
| Building standard | One scope format and QA rubric for every area |
| Security | Logged credentials by floor and suite; tenant-specific restricted rooms honored |
| Reporting | Inspection results by floor and suite; maintenance observations to management |
| Billing | Common areas billed to management; suites billed to management or directly to tenants |
Fewer vendors with building access is also a security improvement. See security and access control.
Common-area standards
Common areas set the tone for the whole building. Typical nightly tasks include:
- Lobby glass, entry floors, mats, directories and reception surfaces
- Elevator floors, walls, panels and door tracks
- Common restroom cleaning, fixture disinfection, floor care and supply reporting
- Corridor vacuuming and spot cleaning
- Trash and recycling removal from common receptacles
- Stairwell sweeping and handrail cleaning on a weekly cycle
Industry groups such as BOMA International publish standards and guidance that many office owners use to benchmark operations. We write a building-wide scope that reflects your class of building and tenant expectations, and inspect against it. See our quality assurance program.
Tenant suites
Tenants vary. A law firm needs strict confidentiality (professional offices), a clinic needs clinical boundaries (medical offices), and a tech startup may want a late cleaning window because staff work into the evening (technology and coworking). We write each suite's scope separately, honor its restricted rooms and assign consistent staff.
For property managers, offering suite cleaning through the building's vendor can be an amenity: tenants get a vetted, insured vendor already on site, and management keeps control of who has keys.
Building upkeep
Our cleaning teams see the whole building every night. On combined accounts, observations such as lights out, ceiling stains, damaged doors or restroom fixture problems flow into our commercial property maintenance scope or go to your engineers and trades. That catches problems before tenants report them.
Fargo–Moorhead office market
Cass and Clay counties held about 7,300 employer establishments in 2023, and many smaller firms lease space in multi-tenant buildings rather than owning their own. New office development continues in south Fargo and West Fargo, while downtown Fargo and Moorhead hold older buildings with character and quirks. We work in both. Our assigned teams learn each building's systems, from older freight elevators downtown to newer access control systems in suburban buildings.
Getting started
We start with a walkthrough of the common areas and any tenant suites that want service, write a building scope and suite scopes, and agree credential procedures with management. Our janitorial scope of work template shows the format. For managers with several buildings, see property management.
Frequently asked questions
Can you clean both common areas and tenant suites?
Yes. We clean common areas for management and can clean tenant suites under the same program, billed through management or directly to tenants.
How do you handle keys for many tenants?
Credentials are logged by floor and suite, assigned to specific team members, and each tenant's restricted rooms are honored.
Do you report inspection results by floor?
Yes. Supervisor inspections can be reported by floor and suite, so management sees exactly where attention is needed.
Can tenants contract with you directly?
Yes. Tenants can contract suite cleaning directly while management contracts common areas.
Sources
Published · Northmark Facility Services.